One such business is 150-shop Sayers The Bakers, which is the biggest independent retail baker in the north west. The company employs more than 1,000 people, both in retail and at the company's own dedicated bakery. Sayers wanted to 'demystify' health and safety, in line with the HSE's thinking and to ensure that managers at each Sayers retail shop had the right level of understanding to take ownership of the risk assessments. A specialist health and safety team was invited to review and assist Sayers on how best to carry out the risk assessments, making them easier to use.
"My goal was to update all health and safety systems across the Sayers retail estate by developing a safety manual and to raise the profile of health and safety among staff," explains Karon Marsay, head of safety at Sayers. "Previously, the risk assessment documents had been held at head office. We wanted a live, user-friendly document that could be owned by the individual shop manager and used as an integral part of the day-to-day running of their shop."
Like many multi-site retailers, the challenge for Sayers was how to develop a uniform health and safety risk assessment with so many varying types of premises. Among its shops are 25 cafés, some shops are in shopping centres, some open directly onto the pavement while others have two storeys or a cellar.
"First, we reviewed the central risk assessments and developed a simplified draft document, using the current HSE approach of 'demystifying' health and safety," Marsay explains. This reduced its current documentation into a simple assessment with fewer pages.
"As a team approach to risk assessment is recognised as being the most effective means of identifying all the risks and control measures, we visited a selection of shops, checking that we had not missed any hazards and also speaking to our shop teams about any specific hazards they felt we had overlooked or were specific to their shop. This kind of approach was vital to ensure our employees felt we were delivering an approach that suited their needs."
Safety manual devised
A new safety manual was developed by health and safety expert Exova and training on its contents was rolled out to shop managers in February 2010, with part of the training focusing on risk assessments. Managers were tasked with completing the new risk assessment document.
"In a busy retail environment, such as ours, there are inevitably potential risks to staff and customers, but it is our responsibility to ensure these risks are properly controlled," says Marsay. "By simplifying our health and safety risk assessments and updating all reference material, we have empowered our shop managers to implement systems that are both a legal requirement, but also best suit the needs of their part of our business."
l Specialists in food hygiene and health & safety, Food Alert, has launched a one-stop solution for cafés, bakeries and sandwich bars. Espresso POM (Peace of Mind) is a bespoke service to provide smaller quick-service operations with high standards of food hygiene and safety. Under the service contract, Food Alert undertakes an annual safety audit, prepares a personalised safety manual, provides technical helpline support and incident management services.
l The new portable SmartDose system from Diversey SmartDose is aimed at foodservice and retail operators where space is limited, connection to a water supply is impractical or complete portability is required. It uses a four-in-one concentrate that covers dishwashing, floors, glass and general surfaces in a single product. The system incorporates a patented dispenser that doses accurately into spray bottles, buckets, sinks or cleaning machines.
l Dyson is marketing its Airblade hand-dryer to food production facilities. Drying hands in just 10 seconds, the machine works by channeling 400mph sheets of unheated air to scrape water from hands like a windscreen wiper. Unlike warm air hand-dryers, it doesn't rely on evaporation to dry hands, making it up to 80% more energy-efficient, claims Dyson. A HEPA filter cleans the air before blowing it on to hands, and anti-microbial additives eliminate 99.9% of surface bacteria.
l For any busy bakery or sandwich operator, behind-the-scenes labelling is just as important as what's on the sandwich wedge for the consumers' information. DayMark's ClearView Dispensers are said to protect your day-date labels, helping to keep sandwich fillings and food ingredients properly HACPP recorded. The labelling systems includes DissolveMark Dissolve-A-Way labels that dissolve in any temperature water in less than 30 seconds and leave no sticky residue.