Keyword » customers

Bako Select reassures customers over fipronil

Bako Select has taken action to reassure customers following a number of cake mix withdrawals in the wake of the fipronil contamination scandal.

Biscuit fans outraged as Tesco rolls out ‘healthier’ custard creams

Tesco has come under fire after changing the recipe for its own-label custard creams.

Asda boss Clarke ‘encouraged’ despite 5.8% sales decline

Asda like-for-like sales fell 5.8% year on year in the quarter to 30 September 2016, according to figures released by owner Walmart.

Miss Macaroon opens its doors for the first time

Social entrepreneur Rosie Ginday has unveiled the UK’s first French macaron shop and prosecco bar Miss Macaroon in Great Western Arcade, Birmingham.

Biscuiteers aims for growth via crowdfunding

Handmade biscuits company Biscuiteers is launching a crowdfunding campaign with Crowdcube in a bid to achieve accelerated growth.

Sainsbury’s extends delivery trial

Sainsbury’s has spread the reach of its one-hour delivery service to 35,000 postcodes across London.

Carotino Group launches two new varieties to Baker’s Friend

The London-based Carotino Group has launched two new varieties of the new bakery product, Baker’s Friend.

Abbey make two appointments to senior team

Bulk food transport service provider Abbey Logistics Group has announced two new members to bolster its team.

East Midlands bakery invests £75k in equipment

East Midlands bakery Luke Evans has invested £75,000 in new equipment, which will allow it to produce up to 9,000 bread rolls an hour.

Anger at changes to Sainsbury’s meal deal sandwiches

There has been a social media backlash after Sainsbury’s removed Taste the Difference options from its £3 meal deal. The range has been renamed On The Go, and still includes a drink, sandwich and snack.

Muffin Break introduces latest creation to UK stores

Artisan bakery Muffin Break has unveiled the latest invention to its muffin lab – ‘Earl Grey Tea and Raspberry’.

Brakes reveals new pricing strategy

Foodservice wholesaler Brakes has revealed a new and more transparent pricing strategy, which will go live in November following extensive pilots.

Waitrose recalls cookie range as precautionary measure

Waitrose recalls cookie range over nut concern

UK supermarket Waitrose has recalled its 150g Orange and Milk Chocolate Cookies, with a best-before date of 30 March 2017 over concerns that some of the packs may contain hazelnuts.

Amazon delivery service extends across England

Amazon has extended its express Prime Now delivery service to new areas in the north and east of England.

Taylors Bakers closes after more than 55 years of trading

Oldham-based business Taylors Bakers has shut its doors after more than 55 years. The main reason cited for the closure was that the owners could not make enough money to keep the company going.

Independent success for Topping Pie Company

Yorkshire-based family bakery The Topping Pie Company has seen its sales from farm shops, delis, garden centres and independent retailers double in the last quarter.

Tesco set to launch mobile payment service

Supermarket giant Tesco will launch its mobile payment service nationally by the end of the year, after a successful trial period.

Flour Pot Bakery extends retail presence

Brighton-based business Flour Pot Bakery has opened up a new branch this week in Hove, taking its total number of retail sites to four.

Bakery items reduced by 18% in latest Morrisons move

Morrisons is slashing prices on its bakery, cakes and desserts by an average of 18% as part of the retailer’s biggest price crunches on 1,045 products.

Northern Irish bakery on course to increase sales overseas

Portadown-based wholesale business Kitchen Bakes is on target to increase cross-border sales by 50% as it celebrates 30 years in business.

Costa launches online forum

High street coffee chain Costa Coffee aims to "broaden the scope of its market research efforts" through a new online insight community, which it has named Costa Espression.

Costa launches online forum

New trucks for Roberts

Roberts Bakery has five new bespoke bread transport trucks, thanks to its contract with Bibby Distribution.

Butterware upgrades software

Butterware, a supplier of online ordering websites to the lunch-to-go market, has launched a new mobile responsive website design, available to all customers. 

Sainsbury’s reports ‘solid’ start to year

Sainsbury’s has reported a slight 0.8% drop in Q1 like-for-like retail sales (excluding fuel).

Greggs launches new app

High street bakery chain Greggs has relaunched its Greggs Rewards mobile payment app, which offers rewards and incentives to customers.

Bertinet Bakery launches sliced sourdough in Waitrose

Bath-based bakery the Bertinet Bakery is to supply six Waitrose branches with sliced sourdough tin loaves in white and malted wheat versions.

Border Biscuits launches new line in Scotland

The Dark Chocolate Gingers and Orange add orange pieces to the brand’s bestselling Dark Chocolate Gingers recipe. The biscuits launch from this month in 98 Tesco stores.

Waitrose launches own premium range

Waitrose has launched its first ever premium range, Waitrose 1, which includes a selection of breads and oatcakes.

Jestic launches Technical Services

Kent-based Jestic Foodservice Equipment has announced the launch of a new after-sales division, Jestic Technical Services.

Pret A Manger scores food-to-go double win

High street coffee chain Pret A Manger has been named the UK’s best café and sandwich shop.

Hambleton Bakery to open new branch

A sixth branch of the award-winning Hambleton Bakery will open next week in Oundle.

Coffee shops making false recycling claims?

High street coffee chains have been accused of making false claims about how many paper cups they recycle, with less than one in 400 paper coffee cups being recycled, despite many carrying the recycling logo.

Waitrose operating profit up despite tough market

Waitrose has reported a 3.9% rise in operating profit for the year, to £232.6m, despite “exceptionally tough” market conditions.

Morrisons to enter supply arrangement with Amazon

Morrisons has this morning announced a new supply deal with Amazon.

Yorkshire bakery suppliers join forces

The bag-sealing equipment manufacturer Select Bag Sealers (SBS) has been acquired by specialist tape manufacturer ProSpool.

New pie from competition winner for Pieminister

A new Indian-inspired vegetarian pie is to be launched by Bristol-based pie manufacturer Pieminister to celebrate British Pie Week.

Tower Bakery agrees deal to supply local Tesco stores

Perth-based Tower Bakery has agreed a deal to supply Tesco with traditional Scottish bakery treats.

Hovis switches to new ordering system

TrueCommerce has entered into a partnership with Hovis, the milling and bakery business, to provide it with a secure electronic ordering system.

Supermarket special offers to be banned?

Major supermarkets are under official investigation after it emerged that questionable special offers encouraged shoppers to spend, not save.

Sainsbury’s gives away free bread in Grimsby

To celebrate refurbishments, the first customers to buy the Grimsby Telegraph tomorrow will get a free baton of bread.

Roberts Bakery extends distribution reach

Cheshire-based Roberts Bakery has extended its customer reach, with a new deal to distribute from the Corby site of logistical firm Bibby Distribution.

Bidvest revamps own-brand bakery

Bidvest Foodservice, the wholesale retailer, has released a range of bakery goods as part of a major relaunch of its own label products.

Raise Bakery pays Living Wage to staff

Raise Bakery, the Worthing-based cake maker, has pledged to pay its staff the Living Wage of £8.25 per hour.

Muffin Break introduces new Muffin Lab concept

All Muffin Breaks will sell a “bold new creation to excite and intrigue” each month from now on, as part of the company’s new Muffin Lab concept.

Appleby’s family bakery in Salisbury to close

Eighty-year-old business Appleby’s bakery, based in Salisbury, will close this month so that owner Mark Appleby can have some time off “while I’m still young enough to enjoy it”.

Costa is first coffee chain to launch vegan line

Costa Coffee has become the first UK coffee shop chain to launch a vegan product registered with The Vegan Society’s Vegan Trademark.

Chris Jenkins, cluster director for the UK and Ireland at Dawn Foods
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New director at Dawn

Dawn Foods, the bakery ingredients producer, has recruited a new boss to head up its business in the UK and Ireland.

Ian Firth (left), business development manager for Bibby Distribution, shakes hands with Mark Owen, logistics director at Roberts Bakery
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Roberts Bakery secures logistics deal

Roberts Bakery, the Cheshire-based firm, has agreed a deal with logistics provider Bibby Distribution, which will allow it to supply customers further afield than ever.

Morrisons LFL sales have slumped 2.6% (excluding fuel)
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Morrisons hit by fresh sales slump

Supermarket chain Morrisons has seen another drop in sales, with a 2.6% fall in like-for-like (LFL) sales excluding fuel in the 13 weeks to 1 November 2015.

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