Greggs has built on an existing relationship with technology company Keytree by appointing it to carry out the first phase of its business transformation programme.
The focus of the project is to shift the business from a variety of systems it has acquired over the years to a more simplified, centralised operation.
Keytree will be implementing a system to handle sourcing using Ariba solutions. When it goes live next year it will manage transactions with 4,500 suppliers.
In addition there will be deployment of a cloud-based Learning and Development programme. This will provide Greggs’ 20,000 employees with a consistent level of training as it is rolled out over the next 18 months.
Keytree has already implemented Greggs’ Customer Interaction Centre, which enables the business to handle calls and daily enquiries more efficiently.
James Holmes, programme manager for SAP transformation at Greggs, said: “The work with Keytree has only been running for nine months as part of our longer-term IT investment programme.
“With our planned growth in the UK, it was important that we chose the right technology partner to help us plan and execute these projects successfully. As well as a strong track record of successful project delivery, Keytree has the right cultural fit to help us achieve our goals.”