New Britain Oils, supplier of sustainable palm oil, has strengthened technical support in its bakery division with three new appointments.

A technical support manager, quality assurance technologist and bakery technologist make up the new roles. British Baker contributor Norman Stark, who has 34 years’ experience in the food industry including 16 on technical support for bakery customers, has been appointed technical support manager. He will provide high-level support to customers on-site and remotely.

Quality assurance technologist Caroline Noble’s role will see her overseeing all aspects of quality across the division. She will also hold responsibility for gathering, responding to and acting on feedback from clients to ensure their needs are met at all times and cover legal compliance.

Skilled craft baker Charlotte Baden is now bakery technologist following seven years’ experience in commercial bakeries. She will carry out in-house bakery trials, refine product specifications and guarantee fat performance in her new role.

The team is overseen by head of technical and bakery sales Adam Thomas, who has more than 35 years’ experience in the sector, with Seven Seas and AAK. He said: “These new appointments mark a significant investment by New Britain Oils into the bakery division, placing our customer care services at the forefront of the sector.

“Our bakery products not only come with top-level technical support, but are also competitively priced, benefiting from a direct supply chain which give us absolute control over the raw materials.

“I’m pleased to welcome Norman, Caroline and Charlotte on board to further enhance our offer and drive technical excellence.”

New Britain Oils produces bakery products, including cake margarine, pastry margarine and shortening.