Retail

‘Artisan can be a strong proposition, helping to create experiences'

Karl McKeever, founder and managing director, Visual Thinking, on growing consumer demand for an ‘experience’ from retailers

‘Higher ratings helps bring people through the door’

Nina Purcell, director of regulatory delivery at the Food Standards Agency, on the value of the Food Hygiene Rating System to bakery businesses

‘Apprentices will complete modules including customer service and selling’

Greggs people and retail director Roisin Currie on the business’s new national apprenticeship programme

‘Whole Foods injects a sense of mission into the Amazon narrative’

Hamish Renton, managing director of food and drink industry consultancy HRA, looks at Amazon’s move to acquire Whole Foods Market

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