All Opinion articles – Page 19
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Opinion
Gerhard’s blog: Change in just one generation
Gerhard Jenne reflects on just how far the UK bakery market has changed since he arrived on British shores.
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Opinion
Gerhard’s blog: Eschewing Easter
Gerhard Jenne examines his firm’s performance at Easter, and finds that a Velvet Bunny Cake hit just the right note with customers
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Opinion
Gerhard’s blog: wedding cake season
With Easter behind us, Gerhard Jenner welcomes the advent of the wedding cake season and the challenges it entails You need to read this with the sombre tones of Sir David Attenborough’s voice in mind: Spring is upon us and the sap is rising. Pastures are green and transforming the ...
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Opinion
Gerhard’s blog: the second book is born
Gerhard Jenne describes the challenges of his second published volume… and the differences since the first time around.
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Opinion
Gerhard’s Blog: The principle of ‘GREAT’
We devised a ‘GREAT’ customer service principle and train our staff accordingly. It’s a handy aide memoire, where each letter stands for a particular aspect of our service.
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Opinion
Blog: Smart counts the generational gaps
While you are having your morning coffee, just have a look around and say to yourself, “If I wasn’t here for a multitude of reasons who would carry on the business?”
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Opinion
Gerhard’s Blog: Customer perspective
Gerhard Jenne explains why a look at any business from the customer’s angle is important
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Opinion
Blog: Gerhard Jenne’s Icing on the Cake
Gerhard Jenne muses on the huge change in customers’ demands since he started out in the bakery retail business.
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Opinion
Blog: Gerhard Jenne’s Icing on the Cake
Gerhard Jenne looks at American styles on both sides of the pond.
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Opinion
Blog: Gerhard Jenne’s Icing on the Cake
Gerhard Jenne takes a trip overseas to have a scout around the cupcake bakeries.
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Opinion
Blog: No parking please, we’re British
Politicians, especially local ones, often seem to have had a frontal lobotomy.
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Opinion
The sap is rising...
To keep up our customer’s interest in our products we like an element of surprise and discovery in our stores.
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Opinion
Blog: Gerhard Jenne’s Icing on the Cake
Rain, rain go away. As the country continues to experience strong winds and continuous rain, Gerhard Jenne contemplates the impact on bakery.
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Opinion
Smart choice: the rural idyll of Burns the Bread
Do you remember the old story books that began with "Once upon a time"? Just sit back, for a moment, and relax…
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Opinion
Blog: Gerhard Jenne’s Icing on the Cake
In this week’s blog, Gerhard Jenne discusses how the increasing popularity of British food has Continental bakers beating a path to our doors.
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Opinion
Blog: Gerhard Jenne’s Icing on the Cake
As January slowly turns into February, Gerhard Jenne discusses whether 2014 will be the year of the doughnut.
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Opinion
Blog: Gerhard Jenne’s Icing on the Cake
In this week’s blog, Konditor & Cook’s Gerhard Jenne discusses the ingredients required to create a good German bakery.
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Opinion
Blog: Gerhard Jenne’s Icing on the Cake
Konditor & Cook’s Gerhard Jenne is turning his attention to all things pink and cuddly in this week’s blog as he looks ahead to V-Day 2014.
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Opinion
Blog: Gerhard Jenne’s Icing on the Cake
In his first blog for 2014, Gerhard Jenne discusses how to turn consumer New Year’s resolutions into profit.