September

The customer is king

Cuisine de France's national account manager, Sharon Carney, says that winning the Customer Focus Award, sponsored by BakeMark, at last year's Baking Industry Awards was a triumph for the business - not to mention a great opportunity to meet Joanna Lumley!

Greggs' chief aims for unified approach

In early June, shortly after becoming chief executive of Greggs, Ken McMeikan went to work at one of the bakery retailers' Leeds shops. Rather than reading reports from the comfort of his new office in Newcastle, McMeikan spent his first week pitching in with shop staff, making sandwiches, baking off savouries and working the till.

Become a barista

You may ask yourselves, "Why should I move to quality coffee?" Compare the coffee industry to the wine industry and think back to when the UK drank very little wine - when our knowledge did not extend past drinking Blue Nun. Now, a lot of UK consumers have a basic understanding of different grape varieties and different wine-producing countries. Coffee has the same complexities and the consumer is becoming increasingly aware of the subtle differences.

Stat Centre

Coffee shops and cafés are playing a "notable" role in the longer-term trend among consumers for frequent eating out of home, according to new research by Allegra Strategies.

In my world: the craft baker

Tom Herbert is a fifth-generation baker and director of Hobbs House Bakery, a multi-award-winning craft bakery based in south Gloucestershire

Seasonal seller

There are many varieties of plum available. Some are sweet and are suitable as dessert fruits and others are tart and can be made into jams or chutneys. Either type can be used for baking. There is a variety of skin colours from green and yellow to dark red and purple.

In the market for... five-a-day

== by bakery consultant Wayne Caddy ==

Lamination for the nation

German bakery machine manufacturer Fritsch has revealed the latest addition to its range - the Fritsch Laminator 300. It has been designed for bakers who require automation and better quality in the production of dough sheets.

Bäro's clean machines

A new food hygiene system has been launched in the UK by Applied Technology, a subsidiary of retail lighting company Bäro Lighting.

Alimec unveils pizza line

Italian machinery company Alimec recently opened its factory doors to show pizza manufacturers an in-house demonstration of its new Pizza Topping and Make-Up line.

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